Frequently Asked Questions

What’s the Big Night In?

Each Big Night In package contains everything you need to create a fun night in to remember. Inside every package you’ll find a pizza kit from Birtelli’s, allowing you to make your own hand-crafted artisan pizza using award winning British produce, alongside Joe & Seph’s Salted Caramel popcorn and a streaming eCode allowing you to rent a movie with CHILI. It’s the perfect experience to enjoy as a couple, or with family and friends.

Is next day delivery available?

Upon placing your order you’ll be able to select your delivery date; the cut-off for next day delivery is 10am (Monday – Thursday only). Deliveries are made to the majority of mainland UK, Tuesday to Friday. Unfortunately we’re currently unable to deliver to Northern Ireland, Highlands and parts of North East Scotland. 

When will my order be delivered?

Your pizza kit and popcorn will arrive in the same parcel between 8am-8pm on the date requested. On the day of delivery, you’ll receive an estimated delivery window via our delivery partner, with the option to re-route the delivery to a local and convenient collection point. Your CHILI eCode will be featured on your email order confirmation as soon as you’ve placed your order.

What if I’m not in to receive my order?

All pizza kits are delivered in insulated environmentally friendly packaging so they will stay cool for a short while once delivered. If you’re not in, the delivery driver will leave the parcel in a safe place at your address or with your neighbour (if possible). You also have the option to divert your delivery to a local Collection Point for you to collect later that day – this option will be available when you receive confirmation your order has been dispatched.

Is there a choice of popcorn available?

We’re afraid not; all pizza kits will be sent with Joe & Seph’s most popular flavour, Salted Caramel, and proud winner of a 2 Gold Star Great Taste Award! We’re unable to offer any substitutes.

My voucher’s not working?

No worries, please contact us at bignightin@wearespark.com providing us with your voucher code and we’ll take a look for you.

What is a pizza kit composed of?

For each pizza selected you’ll receive your chosen base - crafted base which is ready to top and bake, dough ball for pizza ovens or a gluten free base – and the individually prepared toppings.

Where do I store my pizza kit when it arrives?

Pizza toppings should be placed in a refrigerator. Crafted bases should be placed in a cool dry place. Dough Balls should be placed in a refrigerator and taken out 2-4 hours before use to get them up to room temperature. Gluten free bases should be placed in a refrigerator.

How long after delivery do I have to use my pizza kit?

For best results, we recommend consuming the pizza kits within 2 days from the day of delivery.

Can the pizza kit dough and toppings be frozen?

We do not recommend freezing the dough or toppings for later use.

What’s CHILI?

CHILI is the application for all cinema fans and offers thousands of films which you can rent from home, including old classics and new releases straight from the cinema. With your eCode, you’ll be able to rent any movie in Standard Definition up to the value of £3.50 and you’ll have 28 days to watch your chosen film. From the first time you hit play, you can then watch and rewatch your film as many times as you like within the following 48 hours.

What devices can I use to watch CHILI?

CHILI is available on all the devices you use everyday including Smart TV, PC, Tablet and Smartphone. You can also watch your film on your TV with a Chromecast device, with a Fire TV Stick or download the CHILI app.

I’ve lost my email with my CHILI eCode, can I get it resent?

Absolutely, your CHILI code will be shown on your order confirmation email. If you’ve lost this, just contact us at bignightin@wearespark.com and we’ll get it resent to you.